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How 9ne Handles Your Personal Data

At 9ne, your personal data belongs to you — we collect only what we need to operate your account, process deposits via UPI, Paytm or PhonePe, and keep…

Transparent data practicesIndia-first privacy approachUPI & Paytm account securityRight to access your dataClear retention periods
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9ne How 9ne Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to request a copy of your records, or need to report a privacy concern, our dedicated privacy team is reachable…

Privacy Email Write to our privacy team at the address listed in your account dashboard. Include your registered mobile number so we can verify your identity and locate your records without delay.
Live Chat Support Open the chat widget inside your 9ne account and select the Privacy and Data topic. Our agents are available daily and can escalate your request to the privacy officer within one business day.
Postal Grievance Indian data-protection rules allow you to submit a written grievance by post to our registered India address. Details are available in the footer of every page on 9ne.org.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at 9ne

We apply layered security controls across every part of your account — from the moment your UPI payment clears to the session log that records your last login.

Encrypted Data Storage

All personal data — including your mobile number, email and payment references — is stored using AES-256 encryption. Backups are retained in geographically separated servers to prevent single-point loss.

Cookie Controls

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how you navigate the lobby. You can reject optional cookies at any time from the cookie banner or your browser settings.

Retention Periods

Account records are kept for the period required by Indian financial regulations after your last transaction. Once that period expires, personal identifiers are deleted or anonymised — we do not hold data longer than necessary.

Third-Party Sharing

We share your data only with payment processors like UPI rails, Paytm and PhonePe, and with fraud-detection services that operate under binding data-processing agreements. We do not sell or rent your information to advertisers.

Your Access Rights

You have the right to request a copy of every data point we hold about you. Submit the request through live chat or email, verify your identity, and we will deliver a structured export within 14 working days.

Policy Change Notices

When we update this privacy policy, we send a notice to your registered email and display an in-app banner for 30 days. Continued use of your account after that period means you accept the updated terms.

Your Privacy Questions About 9ne, Answered

The questions below cover the data rights and privacy scenarios we hear about most from our India account holders. If yours is not listed, contact our privacy team directly through live chat or email.

We collect your name, email address, mobile number and the payment identifiers for UPI, Paytm or PhonePe. We also log your device type, IP address and session timestamps for security purposes. No additional data is collected without your explicit consent.

Yes. Send a data-access request via live chat or to our privacy email, verify your identity with your registered mobile number, and we will prepare a structured export of your records within 14 working days.

We retain your records for the period mandated by Indian financial and anti-fraud regulations following your final transaction. Once that statutory period ends, personal identifiers are deleted or anonymised from our systems.

We share data only with the payment processors required to complete your UPI, Paytm or PhonePe transactions, and with contracted fraud-detection partners. All third parties operate under binding agreements that prohibit them from using your data for any other purpose.

Use the cookie preferences banner that appears on your first visit, or adjust your browser's cookie settings at any time. Strictly necessary cookies cannot be disabled as they keep your session and account functions running.

We notify you by email and display an in-app banner for 30 days whenever the policy changes in a material way. You can review the updated text on this page; the effective date at the top of the policy always reflects the latest version.

Submit a deletion request through live chat under the Privacy and Data topic or by email to our privacy team. We will confirm receipt within 48 hours and complete the deletion — subject to any retention obligations under Indian law — within 30 days.

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